All FAQ

What’s my email open and click-through rate?

(This feature currently supports Klaviyo email campaigns only.)

Segments tracks Klaviyo open rate and click-through rate using actual performance data from your campaigns. These are calculated as:

Open Rate = Emails opened ÷ Emails received

Click-through Rate = Emails clicked ÷ Emails opened

Where to find it

  1. Go to Analytics > Executive Summary > Email.
  2. Look for Klaviyo emails opened / received, Klaviyo emails clicked / opened in the table.

Tip

Use these rates to A/B test subject lines, content layouts, and CTAs. A low open rate? Work on subject lines. A low click rate? Revisit your offers or message structure.

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